Returns and second thoughts

Changed your mind about a DCXC order? Every return starts at the store you bought from.

Please don't mail it to us

Our San Diego desk takes letters, not parcels, and a box sent there will get stuck. Start every return on the website where you placed the order.

Starting a return

Open your order page at the store you bought from. The return button and the current dates live there, and the store shows its return rules, cutoff window and refund route before you send the request.

Check the listing rules first

Personal care items and supplements are often final sale once opened, so an opened bottle of our batana oil, an opened tablet bottle or a used tube may not go back. Check the rules on our listing, and read our ingredient list before you order — that's why we print it here in full.